5. D4 – Searching for and identifying root causes
Once the problem has been contained with effective immediate action, you can take a step back to analyze the exact cause of the malfunction.
5.1 The activities
Search for root causes at a first level – technical – and along two axes: the causes of the appearance of the proven problem, and the causes of the non-detection of the proven problem.
Search for root causes at a second level – systemic – and along two axes with, respectively, the causes of the potential problem's appearance, and the causes of the potential problem's non-detection.
Here again, the use of quality tools will help you to achieve this, in the following sequence.
...
The Ultimate Scientific and Technical Reference
This article is included in
Quality manager
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
D4 – Searching for and identifying root causes
D5 – Choice of corrective actions and verification
Bibliography
Also in our database
Downloadable tools
Tool8D eligibility checklist (Tool ...
The Ultimate Scientific and Technical Reference
