Overview
Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.
Read the articleAUTHORS
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Pierre MONGIN: Mind mapping speaker, consultant and author
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Laurent DELHALLE: Lecturer at Sciences Po Lyon and École de Guerre Économique
INTRODUCTION
The crisis is a godsend for the media, whose sales are on the rise; indeed, the purpose of the press is to sell more than to transcribe some of the truth. The Internet creates crises by misinforming, spreading rumours and amplifying: this now commonplace source can be as brilliant as it is terrible. Associative movements, for example, are increasingly influential: an NGO, in particular, is susceptible to being used as a tool. In the age of social networks, real-time surveillance is essential: false rumors, intoxications and disinformation in the broadest sense are permanent threats these days.
In this fact sheet, we explore the key stages in analyzing and effectively managing a crisis.
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Bibliography
Catherine PIEDNOËL - Gestion de crise, Optimiser son organisation, intégrer le facteur humain . CNPP éditions (2021).
Christian MOREL - Les décisions absurdes . Folio Essais, 380 p.
Sydney FINKELSTEIN - Quand les grands patrons se plantent . Ed d'Organisation, 398 p.
Benoît HEILBRUNN (ed.) - Performance,...
Websites
Veille de crise : Définition et conseils pour la réaliser efficacement
This blog explains how crisis intelligence enables us to anticipate a bad buzz, collect and analyze potential scenarios, improve the speed, capacity and quality of response thanks to the collection of preliminary...
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